Serve as commercial door hardware applications specialist to Hager Companies, its customers, and architectural community. Provide assistance and technical product training to Sales and Customer Service Coordinators, as well as new products training and refresher courses for assigned product lines.

  • Provide product technical support to the Hager Companies’ distribution partners, end users and sales departments. through phone, email, and chat.
  • Serve as applications support and technical liaison between Hager Companies sales & marketing, customer service, owners, architects, contract distributors, and other channel partners.
  • Support technical bulletins, installation instructions, and other related documents, for insertion onto the Hager catalog and Web site.
  • Provide suggestions as to technical information required by all sales and customer service staff.
  • Handle quality issues with defective product by inputting claims and entering replacement orders, as required.
  • Handle inspections of Returned Merchandise (RMAs).
  • Provide cross references from competitor’s product via catalogs or Web sites to Hager’s exact or closest product available.
  • Provide support to Customer Service Coordinators with questions on Hager orders as well as answering all calls transferred by them.
  • Create quotes for modifications to existing products to provide custom hardware or to match competitor’s products.
  • Enter keying requirements for basic key systems including keyed alike and keyed master key systems.

Looking to start your career?


We offer an excellent benefits package and competitive salary. Our benefits package includes medical, dental, vision, life, employer-paid short-term disability, and other ancillary benefits. Hager offers PTO, company paid holidays, 401(k), and an incentive bonus plan.


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