customer service ASSOCIATE

Location: Montgomery, AL 

Position Summary

Perform duties required to assist customers with orders for various product lines received via telephone, fax and/or mail. Serve customers by providing information and resolving service issues.

Job Functions

  • Review customer purchase and enter incoming orders, changes, and cancellations from customers, sales representatives, or distribution centers.
  • Provide Item availability, price, and lead time for products.
  • Enter and validate orders.
  • Coordinate with plants and distribution centers to ensure timely delivery of existing orders.
  • Answer general questions related to products and service.
  • Provide information, literature, quotes, and templates as required.
  • Process all information received through Customer Connect.
  • Process claims and returns as required.
  • Obtain credit approval for certain customers.
  • Monitor orders for designated accounts.

 

Position Qualification Requirements

Education/Knowledge: Associates or Bachelors degree preferred.

Experience: Two years of office experience in a similar customer service role (preferably working with products rather than services).

Skills / Knowledge: Proficiency with computers and basic software packages, such as Microsoft Office.  Must have good verbal and written communication skills, be dependable, detail oriented and work well in a team environment.  Must have basic math, data entry and proof-reading skills.

Physical Activities / Demands: Normal office environment which requires the ability to sit, stand, walk, talk, hear, and see.  May involve the ability to lift, carry, push, pull or otherwise move objects of up to 15 to 20 pounds, infrequently.

Veterans, reservists, and military spouses are encouraged to apply!

If you are interested in this position, please click below to apply!

TESTIMONIALS

Click through to see testimonials from both Hager’s amazing employees as well as Hager’s partners.

“I was recently invited to tour Hager’s manufacturing and distribution facilities in Montgomery, Alabama.  I was impressed with the pro-people business approach that comes from the top down which, in this case, is, commendably, the Hager family.”

-Joe Calvert CSI CDT AHC SCIP, Calvert Independent Hardware Specifications, LLC.

“The American ingenuity and skilled labor stills exist at Hager. From the moment I walked in the door, I felt like part of the Hager family and tradition. I am thoroughly impressed with the entire organization, the employees, and the making of hinges.”

-Alan Fambrough A.H.C., John Oatley Builders Hardware Inc

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