Johnston Hager, Director Residential Sales & Marketing, is the DHI Face for this month’s Door & Hardware Magazine. We are proud of Johnston’s accomplishments and look forward to working with him to continue to grow the Hager brand.
DHI MEMBER SINCE: 2010, but it seems like since birth!
OCCUPATION: Director of Residential Sales and Marketing
CHILDHOOD AMBITION: Be a professional golfer … schlepplin’ hardware on the side.
FIRST JOB: Working as a merchandiser for an Anheuser Busch distributor. In other words, stocking the beer shelves in multiple grocery stores every day.
WHAT LED YOU TO OUR INDUSTRY: The five generations of Hagers before me!
PROUDEST PROFESSIONAL MOMENT: For a family member to work at Hager Companies, we have a policy that you must work outside of the business for a minimum of three years. I hated this rule at the time, but I know it helped shape who I am today and am very grateful for the policy.
BIGGEST CHALLENGE: Being a sixth generation family member in the business, you feel quite a bit of pressure. Thankfully I have two of my first cousins – Josh Hager and August Hager – here every day and we make a great team. Communication is the key. We are all so busy but at least three times a week the family has lunch together and we’re always discussing how we can grow the business.
GUILTY PLEASURE: Golf and fly fishing
MENTOR/HERO: Other than my mom, Carol, my dad, Ralph, and my wife, Amanda, I would have to say that the late Eric Klein was a key mentor when I began my career at Hager. I miss him every day.
BEST ADVICE YOU EVER RECEIVED: If you are unsure, don’t be afraid to say “I don’t know.”
BEST ADVICE YOU NEVER RECEIVED: Customer are not interruptions of our work; they are the reason for it.
HOW HAS YOUR INVOLVEMENT WITH DHI SUPPORTED YOUR CAREER?: DHI is a great resource for education and professional networking. The annual conNextions show also provides an opportunity for me to meet and speak with our customers one on one, which is important to understand how we best can serve them.
Johnston, along with his cousins, August and Josh, and his dad, Ralph, will be at DHI conNextions in Orlando this year. Stop by Booth 431 to say hello.